Shipping & Returns

Ordering:


  • At this time, we only ship within the United States and Canada.
  • All orders will be fulfilled under your account, which has been assigned to you at the time of your registration.
  • While we strive to ship most orders within 24 hours, please allow 3-5 business days for your order to be processed and 7-10 business days should be allowed for delivery.
  • There will be no refunds for shipping charges or handling fees due to delayed shipping.

Shipping:

  • You will be able to download your item(s) right away after your purchase has been completed.
  • Orders are shipped via USPS.
  • Each order will be assessed with the published shipping charge for the particular zone, weight and size. You are responsible for this charge.

Back orders/Substitutions:

  • If any item ordered becomes back ordered, you will be notified via email.

Cancellations:

  • If an order is on backorder, it may be cancelled by contacting us via email or phone.
  • If a problem exists on an order, we will attempt to email you of the issue. If we do not receive a response within 48 hours, we may, at our sole discretion, cancel the order.

Returns:


  • To request a return , please contact us.
  • All returned items must be in new, resalable condition, including all hardware and instructional components, and in original packaging (if applicable).
  • Any returned item deemed not to fall within the preceding criteria will be returned at the customers expense with no credit issued.
  • Once your return has been inspected, please allow 15 days for credit to be applied to the credit card used for purchase.
  • Initial cost of shipping is not eligible for refund.
  • Items are also subject to a 10% restocking fee, with exceptions listed below in the Restocking Fee Breakdown list.

Restocking Charges:

  • 10% Restocking Fee: All products not listed above are subject to a 10% restocking fee.

Refusals and Non-Deliverable s:

  • You are responsible for all shipping charges and return service charges on any refused order. We will credit your account for all merchandise, less a 10% restocking fee. Shipping charges and handling fees will not be refunded on refused orders.
 
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